Widerrufsrecht

 

1. Return Period We accept returns within 30 days of delivery. After this period, we are unable to offer a return or refund.

2. Conditions for Return To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase

3. How to Request a Return Please contact us at support@sollenestore.com with your order number and reason for return. Our team will respond within 24 hours with return instructions.

4. Return Shipping Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

5. Refunds Once your return is received and inspected, you will be notified by email. If approved, your refund will be processed within 5 to 10 business days to your original payment method.

6. Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at support@sollenestore.com with photos of the damage. We will send a replacement or issue a full refund at no additional cost.

7. Non-Returnable Items

• Items returned after 30 days
• Items that have been used or damaged by the customer