Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free shipping on all orders across Europe. No minimum order required. Your order will be delivered within 3 to 6 business days.

How long will it take to receive my order?

All orders are processed within 1 to 2 business days. Once dispatched, delivery takes between 3 to 6 business days. You will receive a tracking email as soon as your order is on its way.

Do you ship to my country?

We accept hassle-free returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us at support@sollenestore.com and we will guide you through the process.


What is your return policy

We accept hassle-free returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us at support@sollenestore.com and we will guide you through the process.

Have another question?


We are here to help! Contact our support team at support@sollenestore.com. We respond within 24 hours, Monday to Friday — 9:00am to 6:00pm.